1. Website use
This website is operated by Maxibern Digital, trading as Maxibern Technologies. Our office and pickup point is directly opposite Tuba Police Station, at the Kasoa Tollbooth, Ga South, Greater Accra, Ghana.
By accessing this website, you agree to use it lawfully and not attempt to disrupt, damage, probe or gain unauthorised access to the website, its systems or other users’ information.
Website content is provided for general information. Although we aim to keep it accurate and current, it is not professional legal, financial or other regulated advice.
2. Enquiries, proposals and services
A website enquiry, callback request or conversation does not by itself create a contract. A service relationship begins when the parties accept a written proposal, agreement, invoice or other document defining the scope, deliverables, timeline and fees.
Clients are responsible for providing accurate information, timely feedback, required access and lawful materials. Changes beyond an agreed scope may affect the price and delivery timeline.
3. Service fees and cancellations
Service fees, deposits, instalments and payment dates are stated in the relevant proposal or invoice. Applicable law provides a seven-day services cancellation period after the agreement, subject to legal exceptions including services started with your consent. No agreement excludes your mandatory consumer rights.
Any charge for completed work or committed resources must be lawful and consistent with the applicable agreement. Late payment may pause the contracted service. The goods-return policy below applies separately to online product purchases.
Online goods purchases
Before paying, review your items, quantities, final GHS prices, delivery or pickup selection and total. Correct mistakes or leave checkout before confirming. The order page records payment and fulfilment status; a payment redirect alone does not confirm receipt of payment. Delivery is limited to supported Ghana locations, with the fee and estimated window shown in the quote. Free office pickup requires confirmation that your order is ready.
Contact us if you want to cancel, return an item or report a problem. Your statutory consumer rights remain protected.
Cancellation and change of mind
For eligible online goods purchases, you may cancel within 14 calendar days after receiving the goods, without giving a reason or paying a penalty. Applicable legal exceptions include goods made to your specification and certain unsealed software or recordings; an exception does not remove other rights for defective or incorrect goods.
Contact support@maxibern.com or 0302 940 291 with your order reference. We will confirm return arrangements. Please keep the item, accessories and packaging safe. Opening ordinary packaging does not by itself remove your rights.
For an eligible cancellation, the only charge is the direct cost of returning the goods where the law permits it. We do not deduct a restocking, administration or payment-processing fee from an eligible refund.
Damaged, incorrect or faulty goods
Report the issue with your order reference and a description; photos can help. Stop using an item that appears unsafe. Prompt reporting helps investigation but does not replace the applicable legal claim period.
For an accepted claim caused by our error, a qualifying defect or delivery damage, Maxibern arranges reasonable return handling at its cost and confirms the appropriate repair, replacement or refund. Product-specific warranty terms do not exclude statutory rights.
Refunds and unavailable items
We confirm the refund amount, method and status in writing. We use the original payment method where supported. A refund request or initiation is not confirmation that funds have reached you; we provide processing updates and follow up on delays.
If ordered goods are unavailable, we notify you immediately and refund your payment within seven days of that notification. Payment-provider processing estimates do not remove applicable refund obligations.
Before dispatch and collection
Contact us promptly to request a cancellation or change. We check fulfilment progress and stop fulfilment when a cancellation is accepted. Dispatch does not automatically remove eligible return rights.
Our office pickup point is directly opposite Tuba Police Station, at the Kasoa Tollbooth, Ga South, Greater Accra, Ghana. Wait for ready-for-collection confirmation before travelling or bringing a return.
You can read, save or print these terms before ordering. See returns and order help and our privacy policy. Nothing in these terms excludes rights that cannot lawfully be excluded.
4. Intellectual property
Maxibern retains ownership of its pre-existing tools, methods, templates, software, know-how and reusable components. Once all agreed fees are paid, the client receives the ownership or licence rights expressly stated in the applicable agreement.
Logos, text, graphics and other content on this website may not be copied, republished or commercially exploited without permission, except where allowed by law.
5. Third-party services
Projects may rely on hosting providers, payment gateways, plugins, platforms, APIs or other third-party services. Their separate terms, availability, pricing and policies apply. Maxibern is not responsible for changes, interruptions or decisions made by those providers, but we will offer reasonable assistance where included in the engagement.
6. Warranties and limitation of liability
We provide services with reasonable skill and care. Except where the law does not permit exclusion, Maxibern is not liable for indirect, incidental or consequential loss, lost profits, lost data or business interruption arising from website use or an engagement.
Our total liability relating to a specific paid service will not exceed the fees paid for that service during the period giving rise to the claim.
7. Governing law and changes
These terms are governed by the laws of the Republic of Ghana. Disputes should first be addressed through good-faith discussion before either party pursues another lawful remedy.
We may update these terms as our website, services or legal obligations change. The date above identifies the latest version.
Contact Maxibern
Email hello@maxibern.com or call 0302 940 291.