Cancellation and change of mind
For eligible online goods purchases, you may cancel within 14 calendar days after receiving the goods, without giving a reason or paying a penalty. Applicable legal exceptions include goods made to your specification and certain unsealed software or recordings; an exception does not remove other rights for defective or incorrect goods.
Contact support@maxibern.com or 0302 940 291 with your order reference. We will confirm return arrangements. Please keep the item, accessories and packaging safe. Opening ordinary packaging does not by itself remove your rights.
For an eligible cancellation, the only charge is the direct cost of returning the goods where the law permits it. We do not deduct a restocking, administration or payment-processing fee from an eligible refund.
Damaged, incorrect or faulty goods
Report the issue with your order reference and a description; photos can help. Stop using an item that appears unsafe. Prompt reporting helps investigation but does not replace the applicable legal claim period.
For an accepted claim caused by our error, a qualifying defect or delivery damage, Maxibern arranges reasonable return handling at its cost and confirms the appropriate repair, replacement or refund. Product-specific warranty terms do not exclude statutory rights.
Refunds and unavailable items
We confirm the refund amount, method and status in writing. We use the original payment method where supported. A refund request or initiation is not confirmation that funds have reached you; we provide processing updates and follow up on delays.
If ordered goods are unavailable, we notify you immediately and refund your payment within seven days of that notification. Payment-provider processing estimates do not remove applicable refund obligations.
Before dispatch and collection
Contact us promptly to request a cancellation or change. We check fulfilment progress and stop fulfilment when a cancellation is accepted. Dispatch does not automatically remove eligible return rights.
Our office pickup point is directly opposite Tuba Police Station, at the Kasoa Tollbooth, Ga South, Greater Accra, Ghana. Wait for ready-for-collection confirmation before travelling or bringing a return.
Common questions
Can I return an item because I changed my mind?
Eligible online goods purchases have a 14-calendar-day cancellation period after receipt, subject to applicable legal exceptions. Contact us for return arrangements.
Do services have the same terms?
Services use a separate agreement. Applicable law provides a seven-day services cancellation period after the agreement, with exceptions including services started with your consent. Your contract cannot remove mandatory rights.