Check the applicable warranty
Do not assume that every product has the same warranty period or coverage. Review the information provided with the product and purchase.
If the warranty duration or conditions are unclear, ask Maxibern about the exact model before ordering.
Request product support
Share your order reference, product model, serial number where available, and a description of the problem.
Tell us when the issue began and any steps already taken. Photos or a short video may help with assessment when appropriate.
Assessment and next steps
We will explain the troubleshooting or assessment steps applicable to the product. Keep the item available and follow the instructions provided.
Any repair, replacement or other resolution depends on the assessment and the applicable warranty terms.
Installation and maintenance
Product warranty, installation work and ongoing maintenance can have different scopes. Check what is included in your purchase or service quotation.
For security systems, networking and other installed equipment, contact us before changing a setup where that change could affect operation or diagnosis.
Common questions
Does every product include a one-year warranty?
No universal period is stated for the catalogue. The applicable coverage must be checked for the specific product.
Does buying equipment include installation?
Installation is a separate service unless it is explicitly included in the agreed purchase or quotation.